Frequently Asked Questions
Everything you need to know about our high-performance gear.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
Do you offer a warranty on your sports equipment?
Yes, all Knog products come with a 2-year limited warranty against manufacturing defects to ensure you can perform with confidence.
What is your return policy for unused items?
You can return any unused item in its original packaging within 30 days of purchase for a full refund, excluding shipping costs.
Are your bike lights and accessories waterproof?
Most of our gear is rated IP67 or higher, meaning it is 100% waterproof and dustproof, designed to withstand the toughest outdoor conditions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.